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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error during transaction with authorize.net payment integration

    Asked by nchamber on June 24, 2014 at 06:23 PM

    I've received complaints that my Octoberfest 2014 application isn't working.  I went in and tried it myself and when I click "register" I receive this error:


    Error during transaction - Merchant ID or password is invalid. or the account is inactive. 


    What's going on?  Also, when the individual completes the application are they required to enter payment information in order for me to receive the form in my inbox?

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    JotForm Support

    Answered by Welvin on June 24, 2014 at 07:15 PM


    Your authorize.net API Login ID and Transaction Key are missing from your integration wizard. Please make sure to add these information to the settings in order to receive payments:


    The payment field isn't required so someone could submit without having to provide a credit card or without selecting a product item from your form.