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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF output is unreadable when Matrix field is present

    Asked by nsure on June 25, 2014 at 08:59 AM

    Hi,

     

    I am having similar issues. I printed the pdf form for this submission, http://www.jotform.com/submissions/33223757054957 and it's also very "fine" and unreadable. Any way to get around this? 

    It's impossible not to use the matrix field as the form is already very long as it is.

    Please help.

    unreadable pdf PDF output
  • Profile Image
    JotForm Support

    Answered by Welvin on June 25, 2014 at 09:10 AM

    Hi,

    The issue is already forwarded and currently assigned to our one of our developers. I'm sorry, but I can't find a workaround to get a clear copy of the PDF. What we can do for now is to wait for an updates from our developers.

    Thanks

  • Profile Image

    Answered by Jessica in behalf of Nsure  on June 30, 2014 at 10:18 PM

    Hi,

     

    Any update on this?

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    JotForm Support

    Answered by ashwin_d on June 30, 2014 at 11:27 PM

    Hello Jessica,

    Unfortunately, we have not received any update from our back end team yet. Upon checking the ticket status, I found that it is marked as important and assigned to one of our developer. Our back end team is already working on this and we will get back to you as soon as this issue is fixed.

    Thank you!

  • Profile Image

    Answered by daniele.giombelli on April 09, 2015 at 04:17 AM

    Hi, we're having the same problem. Matrix is very very important in all our forms, but as we must write quite long labels in columns, the submission pdf (which we use primarily in submission processing) is always unreadable. Please help us!
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 09, 2015 at 05:26 AM

    Hello daniele.giombelli,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/549079 

    Thank you!

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    JotForm Support

    Answered by alp_deniz on July 05, 2015 at 12:11 AM

    Hello,

    Problems in PDF output should have been fixed, and the good news is PDF editor is on its way.

    Please let us know if you still have the issue.

    Kind regards