Compatibility Issues

  • Profile Image
    Charly omer
    Asked on August 21, 2011 at 12:04 PM

    Hello Dear Jotform Team,

    I upgraded my Account to a paying acount a couple of days ago and have implemeneted a form for my service at / and am unfortunately running into compatibility issues: When I insert the form code in the site, the call to action button of the site (the red button: create mobile site...depending of the text that appears at your end: the site has a multivariant test, so the text could be different at your end) , nothing happens, normally a captcha should scroll down and then let the user select the right captcha answer for the nex step, please to advice. Here's the code of the form I'm using: 


    <script src="//" type="text/javascript">

    new JotformFeedback({

    formId: "11980658228",

    buttonText: "create your custom mobile site",

    base: "",



    buttonSide: "bottom",

    buttonAlign: "right",


    width: 700,height: 500});




  • Profile Image
    Answered on August 23, 2011 at 07:08 AM


    This is caused by a conflict with a jQuery script in your site and JotForm's own scripts. I am afraid we haven't found a fix to this, although a ticket has been opened for the other thread you created for the same issue.

    We will let you know once our developers find a way around this. Thank you for using JotForm!