What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Compatibility Issues

    Asked by Charly omer on August 21, 2011 at 12:04 PM

    Hello Dear Jotform Team,

    I upgraded my Account to a paying acount a couple of days ago and have implemeneted a form for my service at www.mobilova.de /mobilova.com and am unfortunately running into compatibility issues: When I insert the form code in the site, the call to action button of the site (the red button: create mobile site...depending of the text that appears at your end: the site has a multivariant test, so the text could be different at your end) , nothing happens, normally a captcha should scroll down and then let the user select the right captcha answer for the nex step, please to advice. Here's the code of the form I'm using: 


    <script src="//www.jotform.com/min/g=feedback" type="text/javascript">

    new JotformFeedback({

    formId: "11980658228",

    buttonText: "create your custom mobile site",

    base: "http://www.jotform.com/",



    buttonSide: "bottom",

    buttonAlign: "right",


    width: 700,height: 500});




    Page URL:

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    JotForm Support

    Answered by NeilVicente on August 23, 2011 at 07:08 AM


    This is caused by a conflict with a jQuery script in your site and JotForm's own scripts. I am afraid we haven't found a fix to this, although a ticket has been opened for the other thread you created for the same issue.

    We will let you know once our developers find a way around this. Thank you for using JotForm!