What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have added a widget on additional contact details but the details of the widget is not shown on the email submission

    Asked by jamieroshni on June 26, 2014 at 09:42 AM

    I have attached the URL of the form below. Please help

    Page URL:
    http://form.jotformpro.com/form/41763974858978

    shown email attached
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 26, 2014 at 10:16 AM

    Hello jamieroshni,

    I did check your form and it seems you have already solved your problem The widget is already added in your form's notification and auto-responder email template. You should be receiving the widget data in the submission emails.

    When you edit your notification email template, any changes you make to your form will not be added to the email template. The fields should be added manually in the email template or the notification email alert should be deleted and added a new email alert.

    Do get back to us if the issue persists.

    Thank you!