What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I need to give you a new credit. How do I go about this?

    Asked by Sam Ferreri on June 26, 2014 at 12:22 PM

    Please contact me by email at rachelferreri@gmail.com. My direct line is 832.200.5675.   I've been trying to give you our new credit card information.

    Thank you!

    Rachel Ferreri

    Director of Agent Services & Solutions



  • Profile Image
    JotForm Support

    Answered by Welvin on June 26, 2014 at 01:27 PM

    Hi Rachel,

    Paypal is currently your account Payment Method. You can simply change your card on Paypal and make it as your default funding method.

    Would you like to switch from Paypal to direct Credit Card payment? Because if that's the case, we would need to cancel your subscription so you can re-upgrade using the credit card. There is currently no direct process on switching payment method from Paypal to CC. Of course, a refund will be applied.