The Workflow on our form will not allow the first approvers to comment

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    Asked on April 26, 2022 at 11:20 AM


    We are having major issues with our Jotform. Our "High School" workflow ( isn't allowing any of our administrators to comment. Our "Middle School" workflow ( is automatically being approved by the first person and is not triggering the work flow.

    Please help!

    Thank you,

    Becci Leathery

    Communications Coordinator
    Gettysburg Area School District

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    Answered on April 26, 2022 at 12:10 PM

    Hi Becci,

    Thanks for using Jotform.

    Is this in reference to your form ? If so, I'm unable to find a workflow based on a selection of "High School" or "Middle School" in the form's workflow above. Could you kindly confirm the URL of the form in question and point me in the right direction of which steps in the workflow are experiencing the issue? I see that the workflow is quite extensive and want to make sure I'm fully understanding where the issue is being experienced.

    Once we hear back from you, we'll be able to help you with this.

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    Answered on April 26, 2022 at 02:26 PM

    Hi Katherine,

    Yes, that is the correct form. I am attaching a screen shot of the form with a black box around the two workflows we are having issues with.1650997555_6268393328ed3_Screen Shot 202

    Thank you,

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    Answered on April 26, 2022 at 03:43 PM

    Hello Becci,

    Thanks for getting back to us. May we ask you to provide us with steps on how to fill the form, so we can test it on our end, as this will help us to replicate and identify the issue. And are these the first persons that should give the approval to trigger the workflow? Lastly, please provide us with more details on the reason for the use of the merge approval element where the input is only from the first approver to approve, instead of the split approval element?


    After we hear back from you, we’ll have a better idea of what’s going on and how to help.