How do I change my credit card details?

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    Asked on August 21, 2011 at 07:31 PM

    Hello I'm looking to update my Credit Card details but can't seem to find any options in the my accounts area.



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    Answered on August 21, 2011 at 10:54 PM

    Hi lesmills,

    Since you're paying using your credit card, you have to modify your credit card details through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your Jotform account in your case, its 12988596680751037397803). Please do not use your Jotform username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using Jotform and we hope to see you again soon.