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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I not always see the JotForm E-mail alert Template?

    Asked by bschwartz215 on August 21, 2011 at 11:08 PM

    I have created several forms now, and I am just seeing a JotForm template e-mail.  How can I go back and add it to the other forms?  Why have I not seen it before?

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    Answered by allanftd on August 21, 2011 at 11:41 PM

    Hi bschwartz215,

    The fastest way for you to do is to just delete the existing email notification and recreate it.

    1. After deleting the existing email notification template, go to your toolbar's Setup & Embed tab and click Email Alerts.

    2. Click Add New Email.

    3. Make sure that the editor is in HTML Mode. Save the email template as it is (unless you want to change the email address where the notifications will be sent to).

    Please let us know if you need further assistance. Thank you for using JotForm!