How can I downgrade my subscription?

  • Profile Image
    Asked on August 22, 2011 at 12:39 PM

    I would like to downgrade my subscription back to the free option because we no longer have high form submissions. How can I do this? When I go into account settings and hit cancel, it redirects me to my PayPal account, but PayPal says the unsubscribe button you all provided is invalid. Please advise.

  • Profile Image
    Answered on August 22, 2011 at 12:47 PM

    Hi rmpage,

    Please follow the steps below to cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm.