What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I downgrade my subscription?

    Asked by rmpage on August 22, 2011 at 12:39 PM

    I would like to downgrade my subscription back to the free option because we no longer have high form submissions. How can I do this? When I go into account settings and hit cancel, it redirects me to my PayPal account, but PayPal says the unsubscribe button you all provided is invalid. Please advise.

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    Answered by allanftd on August 22, 2011 at 12:47 PM

    Hi rmpage,

    Please follow the steps below to cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm.

    JOTFORM SUPPORT