No Jotform mobile app notifications

  • Michelle Stander
    Asked on April 30, 2022 at 12:41 AM

    I am not receiving any notifications on my mobile app when a client has filled out my form. How do I change this?
    Please email me the directions to michellejstander@gmail.com

    Page URL: https://www.jotform.com/help/362-how-to-download-and-start-using-jotform-mobile-forms/
  • Billy JotForm Support
    Replied on April 30, 2022 at 12:57 AM

    Hello Michelle,

    Thank you for reaching out to Jotform Support. What device are you using? Is it an iPhone or an Android? If you have an iOS device, please make sure that your phone is not in Silent mode. For Android devices, please check the steps below:

    • Open your phone's Settings
    • Tap on Notifications
    • Tap on App settings
    • You should see the Jotform mobile app from the list of apps and make sure that the notification is turned on
    • If you don't see it, tap on the dropdown list and choose ALL APPS

    As soon as we hear back from you, we can move forward with a solution.