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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New folders created are not being saved

    Asked by RockefellerCenter on June 30, 2014 at 01:06 PM

    I have attempted to create some new folders but they keep disappearing.  To be more exact, I've created a folder named "MLDP" and dragged a form into it.  It appears to have "saved."  When I reload the page, it then disappears.  I've had this happen on numerous occasions this morning.  

    I've restarted my browser and cleared my cache.  

    How can I create new folders?

    my folders disappearing cache create saved reload
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    JotForm Support

    Answered by BDAVID on June 30, 2014 at 01:29 PM

     I have been able to reproduce the issue on my end, this has been reported to our second level, you will be notified via this thread as soon as it is fixed.

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    Answered by RockefellerCenter on June 30, 2014 at 02:49 PM

    It looks like my folders are now showing up.  Is this now resolved or is someone still working on it?  Just want to know if I can proceed with my work without interfering with any tech support.  Thank you!

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    JotForm Support

    Answered by BDAVID on June 30, 2014 at 03:33 PM

    Hi, I checked again, and it seems to be working now too, it might have been a temporary glitch, you may go ahead and start working, I have informed this to our second level.