What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I want to reactivate my account please

    Asked by AQEEL  on June 30, 2014 at 05:50 PM


    I opened account to use many forms for my website which work in real estate

    1- contact us form

    2- jobs form

    3- register new property

    4- request property

    but account was suspended and I got message inform about spam or phishing activity.

    so, please can you reactivate my account as soon as possible ?



    Page URL:

    my account contact us form reactivate account suspended account
  • Profile Image
    JotForm Support

    Answered by Mike_T on June 30, 2014 at 06:05 PM

    We are sorry for the inconveniences caused.

    Now we have reactivated your account and whitelisted your existing forms. Unfortunately, we receive a lot of Arabic phishing forms, so that our automated anti-phishing filter is not very friendly to the Arabic language on forms.

    Please feel free to contact us if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by we2a on June 30, 2014 at 08:32 PM

    thank you Mike,

    I thought in language too , but I am happy from fast respone from your team.


  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 30, 2014 at 09:38 PM

    Hello we2a,

    On behalf of my colleague @Mike_T, you are welcome.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by we2a on July 01, 2014 at 10:47 AM


    it happen again today !
    open it again please !
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 01, 2014 at 11:54 AM

    Hello we2a,

    Upon checking your account, I found that it is already active.

    Are you still unable to sign in to your account? I would suggest you to please clear your browser cache and try again. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!