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    Autoresponder email for edited submissions

    Asked by jpyles on July 01, 2014 at 05:30 AM

    We really need to let our users know that we have received their "Edited" forms. Are you ever going to provide a way to do an auto response to those that "edit" their original forms?



    This is a re-post of a comment on Setting Up Email Notifications

    auto response
  • Profile Image
    JotForm Support

    Answered by Welvin on July 01, 2014 at 05:52 AM

    Hi,

    A workaround would be the following:

    1. Add a field to your form, let say, a textbox field. You can hide this field from the form:

     

    2. Add another form notification email: https://www.jotform.com/help/25-Setting-Up-Email-Notifications. You can remove the textbox field from the email body so the submitter won't be able to receive it later when they receive the email. You can also change the subject line:

     

    3. Now, you have to add a Send an e-mail after submission condition to the form. Add a logic that if the hidden textbox field is filled, send the additional notification email to the submitter. Example:

    The {email4} from the given screenshot should be the email field of your form. To get the field name, follow this guide: https://www.jotform.com/help/146-How-to-find-Field-IDs-Names

    Now save the conditional logic and that's it!

    Let me know if you need any further assistance. 

    Thanks

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    JotForm Support

    Answered by Welvin on July 01, 2014 at 05:58 AM

    By the way, if the submitters are using the EDIT link. You have to keep the additional field VISIBLE to the submitter so they can fill it up.

    Or, you can also use a radio button field then options such as "YES and NO":

     

    Add the conditional logic, that if the Form Edited field is equals to YES, send the additional notification:

     

    I would also like to add that if the submitter receives the EDIT notification, they will see a prefix "EDIT" to the subject line. This is automatically added by the system to the notification email:

     

    Thanks

  • Profile Image

    Answered by stiatti on October 22, 2015 at 03:32 AM

    You are saying it would be up to the submitter (user) to fill up the field stating whether it is a first submission or an edited submission? Seems an ugly and unreliable solution. There should be a way to capture if it is an edited submission such as a state available within the conditions.

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    Answered by Sammy on October 22, 2015 at 05:33 AM

    Thank you for your suggestions, at the moment we do not have a provision for this available the suggested workaround comes close to help you achieve the intention if sending an email upon editing to the user.