I can't download .css and .js files

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    sanuzb
    Asked on July 01, 2014 at 08:32 AM

    http://www.jotform.com/help/104-How-to-Download-a-Source-Code-of-your-Form

     

    Link "here" don't work

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    jonathan
    Answered on July 01, 2014 at 08:41 AM

    Hi,

    It might be due to slow connection. Can you please try logging on a different domain.

    Try this link http://www.jotform.us/login 

    then download the source code of your form as described on how to on the user guide.

    Please inform us issue persist.

    Thanks!

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    sanuzb
    Answered on July 01, 2014 at 09:02 AM

    Does not work. Archives can not be downloaded

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    jonathan
    Answered on July 01, 2014 at 09:38 AM

    Hi,

    It seems only this form http://form.jotformeu.com/form/41813229642352  have issue in downloading its full source, as I was able to download the source code of a different form.

    Can you  at least try on your other form? -- just for us to confirm if my finding is correct.

    I will try other method to download the full source code of your form. I will get back to you when I have it.

    Thanks.

     

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    sanuzb
    Answered on July 01, 2014 at 09:44 AM

    You are right, another form is loaded correctly. Thank you. I'll wait

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    jonathan
    Answered on July 01, 2014 at 09:50 AM

    Hi,

    I found out the cause of issue. It was the name of the form.

    Try removing the "#3" on the form name and try downloading again.

     

    It seems that part of the name is messing up the URL generated by the download script. 

    I tried it on my end, and I was now able to download the full source code of the form.

     

    Please tell me if you do not have the same success using the workaround.

    Thanks!

     

  • Profile Image
    sanuzb
    Answered on July 01, 2014 at 09:56 AM

    Thank you very much 

    Archive downloaded without problems

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    jonathan
    Answered on July 01, 2014 at 10:08 AM

    Thank you for the confirmation. 

    Contact us anytime for any other assistance needed.

    Thanks!

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    liyam
    Answered on July 04, 2014 at 08:13 AM

    Hello,

    We've made some fixes on this issue.  You should be able to download your form's source even if your form title has # signs.

    If you have other questions or concerns, please do let us know.

    Thanks.