What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't download .css and .js files

    Asked by sanuzb on July 01, 2014 at 08:32 AM

    http://www.jotform.com/help/104-How-to-Download-a-Source-Code-of-your-Form

     

    Link "here" don't work

    Page URL:
    http://form.jotformeu.com/form/41813229642352

    JotForm source
  • Profile Image
    JotForm Support

    Answered by jonathan on July 01, 2014 at 08:41 AM

    Hi,

    It might be due to slow connection. Can you please try logging on a different domain.

    Try this link http://www.jotform.us/login 

    then download the source code of your form as described on how to on the user guide.

    Please inform us issue persist.

    Thanks!

  • Profile Image

    Answered by sanuzb on July 01, 2014 at 09:02 AM

    Does not work. Archives can not be downloaded

  • Profile Image
    JotForm Support

    Answered by jonathan on July 01, 2014 at 09:38 AM

    Hi,

    It seems only this form http://form.jotformeu.com/form/41813229642352  have issue in downloading its full source, as I was able to download the source code of a different form.

    Can you  at least try on your other form? -- just for us to confirm if my finding is correct.

    I will try other method to download the full source code of your form. I will get back to you when I have it.

    Thanks.

     

  • Profile Image

    Answered by sanuzb on July 01, 2014 at 09:44 AM

    You are right, another form is loaded correctly. Thank you. I'll wait

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    JotForm Support

    Answered by jonathan on July 01, 2014 at 09:50 AM

    Hi,

    I found out the cause of issue. It was the name of the form.

    Try removing the "#3" on the form name and try downloading again.

     

    It seems that part of the name is messing up the URL generated by the download script. 

    I tried it on my end, and I was now able to download the full source code of the form.

     

    Please tell me if you do not have the same success using the workaround.

    Thanks!

     

  • Profile Image

    Answered by sanuzb on July 01, 2014 at 09:56 AM

    Thank you very much 

    Archive downloaded without problems

  • Profile Image
    JotForm Support

    Answered by jonathan on July 01, 2014 at 10:08 AM

    Thank you for the confirmation. 

    Contact us anytime for any other assistance needed.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by liyam on July 04, 2014 at 08:13 AM

    Hello,

    We've made some fixes on this issue.  You should be able to download your form's source even if your form title has # signs.

    If you have other questions or concerns, please do let us know.

    Thanks.