What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Replies to Jotform queries not being delivered to recipitant

    Asked by Mike  on July 02, 2014 at 06:11 AM

    Hi,

    We have been unable to respond to our Jotform queries today because every email we have sent comes back with a message saying "Mail delivery failed: Returning message to sender"

     

    Here is a copy of what is contained in the email:

    "This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

      noreply@jotform.com
        SMTP error from remote mail server after RCPT TO:<noreply@jotform.com>:
        host aspmx.l.google.com [173.194.78.27]: 552-5.2.2 The email account that you tried to reach is over quota. Please direct
        552-5.2.2 the recipient to
        552 5.2.2 http://support.google.com/mail/bin/answer.py?answer=6558 xn13si19275936wib.13 - gsmtp"

     

    I have checked that our Jotform payments are up to date. Can you help us please?

     

    Regards,

    Mike

    www.vauxhall-car-parts.co.uk

    Page URL:
    http://www.vauxhall-car-parts.co.uk/cgi-bin/mf001234.pl?ACTION=SHOWFOR<br/>M

    Screenshot
    JotForm recipient sender message
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    JotForm Support

    Answered by liyam on July 02, 2014 at 08:59 AM

    Hello Mike,

    The email notifier settings by default is set to noreply@jotform.com as sender you cannot send any emails to this address.

    If you wish to be able to reply to users right away when you do a reply, you will need to do the following steps:

    1. Edit your form
    2. See to it that you're on Setup & Embed tab
    3. Click on Email Alerts

    3. Select the Email Notifier that you will edit (A window of the email alert will appear)

    4. Click the Reply-To and Recipient Settings button at the bottom of the window

    5. On the Reply-To email field, select the email address field from your form


    6. Click the Finish button
    7. Save your form

    If you have further questions or concerns, please do let us know.

    Thanks.