What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    email notification format has changed on its own

    Asked by Britishinstitute on August 23, 2011 at 06:28 AM

    MY EMAIL NOTIFICATION HAS ALSO CHANGED WITHOUT MY ASKING IT TO

    On the 19th of August it looked like the image attached called BEFORE

     

     

     

    Now it has changed to text that jst runs

    Question Answer
    This test will help us to assess your level of English and to place you on the right course. It should be completed in 30 minutes and without assistance of any kind. Please select your answers from the box to the right of each question. For each question there are four possible answers. Only ONE is correct. Please note, if no word is required you should choose the box containing the alternative '___' .
    1. Every summer Maggie __________ on holiday to Italy. B. go
    2. 'Would you like a cup of coffee?' 'Yes, ____________. Thank you very much.' C. I do
    3. The students have lost ____________ books. D. their
    4. If I ___________ something nice I'll buy it for you. B. see
    5. 'How much sugar do you take in your tea?' Only ___________ . D. some
    6. My cousin wants to be a translator. She's very good ___________ languages. A. in
    7. We decided to take some food _____________ we got hungry on the journey. B. in case
    8. Why don't you phone your parents instead of _____________ to them? A. writing
    9. Last night, Roger's car ___________ from outside his house. D. was stolen
    10. Some people talk loudly in their sleep, saying ____________ same words ... A. the     

    ------------------------

    I note that this has happened to other users and your standard response has been to recreate the format one wants. That does not explain why it has happened! I made one change to my email notification which was to add in one extra field at the end of the form which I subsequently removed. What has happened is that the whole tale structure has been removed. Please find out why this is happening as it does inconvenience users. APart from that I love Jotform! Thanks

     

     

    Lesley

    Screenshot
  • Profile Image

    Answered by allanftd on August 23, 2011 at 07:00 AM

    Hi Lesley,

    Thank you for bringing this to our attention and our apologies for the inconvenience this has caused. This is clearly a hiccup in the system, the cause of which needs to be investigated further. As such, I shall escalate this issue to our Tier 2 Support for further action. 

    In the meantime, like what you have perhaps expected, the easiest and quickest way to fix this issue is to recreate the email notification template. 

    You will hear from us as soon as updates become available. Thank you for your patience and for being a valued JotForm user!

    JOTFORM SUPPORT

  • Profile Image

    Answered by allanftd on August 23, 2011 at 07:08 AM

    Allow me to add a few more pointers regarding your concern:

    - make sure that if there are other persons who have access to your forms and your account, they did not make any changes in the email notification template.

    - if you made changes to the email template, ensure that the saving process is completed (denoted by the small rotating circle no longer rotating).

    JOTFORM SUPPORT

  • Profile Image

    Answered by allanftd on August 23, 2011 at 07:08 AM

    Allow me to add a few more pointers regarding your concern:

    - make sure that if there are other persons who have access to your forms and your account, they did not make any changes in the email notification template.

    - if you made changes to the email template, ensure that the saving process is completed (denoted by the small rotating circle no longer rotating).

    JOTFORM SUPPORT