Why does our Jotform send 2 emails?

  • rickdambrosio
    Asked on July 2, 2014 at 12:16 PM

    We receive 2 emails from our JotForm whenever a user hits submit. Is there a way to change this?

    Also the page goes blank after a customer submits a response. Can we direct them back to our website? 

     

    Please email me at jon.eriksen@scottevest.com with any answers. 

     

    Thanks!

    Jon Eriksen

    Page URL: http://www.scottevest.com/company/popups/click_to_callback.shtml
  • Ceren Director of Product Management
    Replied on July 2, 2014 at 1:41 PM

    Hello Jon,

    The reason you are getting two emails for single submission is your form has two notification emails alert for same email address. If you delete one them you will get only one email for one submission. To delete form notification click Email Alerts from toolbar, select the notification email you want to delete and click the Delete Email button.

    Why does our Jotform send 2 emails? Image 1 Screenshot 30

     

    Why does our Jotform send 2 emails? Image 2 Screenshot 41

     

    For redirecting users to your website you can use Thank You Page Wizard. It's placed next to Email Alerts on the toolbar. To customize the thank you page select Custom URL option on the wizard and enter your website URL.

    If you have any other questions please let us know.