What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does our Jotform send 2 emails?

    Asked by rickdambrosio on July 02, 2014 at 12:16 PM

    We receive 2 emails from our JotForm whenever a user hits submit. Is there a way to change this?

    Also the page goes blank after a customer submits a response. Can we direct them back to our website? 

     

    Please email me at jon.eriksen@scottevest.com with any answers. 

     

    Thanks!

    Jon Eriksen

    Page URL:
    http://www.scottevest.com/company/popups/click_to_callback.shtml

    Emails JotForm thanks email
  • Profile Image
    JotForm Developer

    Answered by ceren on July 02, 2014 at 01:41 PM

    Hello Jon,

    The reason you are getting two emails for single submission is your form has two notification emails alert for same email address. If you delete one them you will get only one email for one submission. To delete form notification click Email Alerts from toolbar, select the notification email you want to delete and click the Delete Email button.

     

     

    For redirecting users to your website you can use Thank You Page Wizard. It's placed next to Email Alerts on the toolbar. To customize the thank you page select Custom URL option on the wizard and enter your website URL.

    If you have any other questions please let us know.