What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    abbonamenti attivi

    Asked by com2  on July 03, 2014 at 10:44 AM

    gentilissimi,

    le scrivo da com2 srl di Piacenza abbiamo la necessità di capire quali abbonamenti abbiamo attivi in questo momento in quanto sulla carta di crediti passano due pagamenti:

    fs jotform media
    Pli Jotform Plimus inc

    attendiamo una vostra risposta

    rosario alfano

    om2 srl

    via don dieci 8

    piacenza

     

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    JotForm Support

    Answered by Welvin on July 03, 2014 at 11:50 AM

    Hi,

    We have checked our records and found two (2) active subscriptions for your account. One payment record to our payment processor Plimus and one to FastSpring - which is our new payment processor. This happens most probably because you've tried to change your card on file to our payment processor Plimus and ended up making a new subscription record to FastSpring. You've been double charge since April 2014.

    Anyway, I have cancelled the record on Plimus and issue a refund from April to June. Expect the refund returned to your account within 4-10 business days.

    Let us know if you have any further questions.

    Thank you!