abbonamenti attivi

  • Profile Image
    com2 
    Asked on July 03, 2014 at 10:44 AM

    gentilissimi,

    le scrivo da com2 srl di Piacenza abbiamo la necessità di capire quali abbonamenti abbiamo attivi in questo momento in quanto sulla carta di crediti passano due pagamenti:

    fs jotform media
    Pli Jotform Plimus inc

    attendiamo una vostra risposta

    rosario alfano

    om2 srl

    via don dieci 8

    piacenza

     

  • Profile Image
    Welvin
    Answered on July 03, 2014 at 11:50 AM

    Hi,

    We have checked our records and found two (2) active subscriptions for your account. One payment record to our payment processor Plimus and one to FastSpring - which is our new payment processor. This happens most probably because you've tried to change your card on file to our payment processor Plimus and ended up making a new subscription record to FastSpring. You've been double charge since April 2014.

    Anyway, I have cancelled the record on Plimus and issue a refund from April to June. Expect the refund returned to your account within 4-10 business days.

    Let us know if you have any further questions.

    Thank you!