- com2Asked on July 03, 2014 at 10:44 AM
le scrivo da com2 srl di Piacenza abbiamo la necessità di capire quali abbonamenti abbiamo attivi in questo momento in quanto sulla carta di crediti passano due pagamenti:
fs jotform media Pli Jotform Plimus inc
attendiamo una vostra risposta
via don dieci 8
- JotForm SupportWelvinAnswered on July 03, 2014 at 11:50 AM
We have checked our records and found two (2) active subscriptions for your account. One payment record to our payment processor Plimus and one to FastSpring - which is our new payment processor. This happens most probably because you've tried to change your card on file to our payment processor Plimus and ended up making a new subscription record to FastSpring. You've been double charge since April 2014.
Anyway, I have cancelled the record on Plimus and issue a refund from April to June. Expect the refund returned to your account within 4-10 business days.
Let us know if you have any further questions.