I need to log into my form and cannot seem to get my password to work.

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    Asked on August 23, 2011 at 10:28 AM


    This form is embedded in my online course in http environment.

    My students are reporting that the form is not sending the results to them (which I had cleverly set up when I created the form), so I need to log in and check it out. Fortunately, the form is still sending results to me, which I am forwarding to them.


    Thank you for any help you can give me.


    Aimee Colmery, Professor

    Arizona State University



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    Answered on August 23, 2011 at 10:31 AM

    I have asked the login system to send me my password, but still after 10 minutes, I see no reply from JotForm.

    I have also tested my form, and have received replies to another gmail account.


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    Answered on August 23, 2011 at 12:07 PM

    Hi Aimee,

    The system will send the instructions on how you can reset the password
    to the email address of the account which is acolmery@asu.edu .
    Please check your Spam or Bulk folders the message might have been
    caught by the spam filters.

    I've checked the mail logs and the result indicates that the email was queued
    for sending:

    Aug 23 10:17:29
    monk sm-mta[19860]: p7NEHSHd019858: to=<acolmery@asu.edu>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121388, relay=asmtp.asu.edu. [], dsn=2.0.0, stat=Sent (Ok: queued as 406F51FE40E6

    Let us know if you are still having problems retrieving the password.