What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to cancel my premium membership but it won't let me

    Asked by pinchrist on August 23, 2011 at 10:49 AM

    I want to cancel my premium membership but it won't let me. Please cancel my membership asap.

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    JotForm Support

    Answered by liyam on August 23, 2011 at 10:58 AM

    Hello pinchrist,

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires which is on September 19, 2011.

    Feel free to resubscribe whenever you will need our paid services again.

    Thank you for using JotForm!

    -Liyam