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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Signature Field Not Displaying Correctly on Website

    Asked by getedgeucated on July 03, 2014 at 11:26 PM

    Hi,

    I use the signature field as a 'whiteboard' to allow my visitors to draw math equations and shapes to send to us 'tutors'. On my new page - http://sshs.getedgeucated.com/chat_beta.html - when you click on "Whiteboard" on the right-hand side, the field doesn't render correctly. For me, only the very bottom of the signature box appears, and you can't even draw in that space (see attached image).

    Please let me know what I can do about this.

    Thanks!
    Matt

    Page URL:
    http://sshs.getedgeucated.com/chat_beta.html

    Screenshot
    thanks attached and math signature
  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 04, 2014 at 12:12 AM

    Forms do NOT automatically adjust to the container you place it in.

    How it looks on the Preview is how it will look on your site. Thus, if your container is smaller, of course it will get cut off.

    I have logged in to your account and changed some of its properties. Please check out the changes and let me know if you're okay with it.

    Thanks!

  • Profile Image

    Answered by getedgeucated on July 04, 2014 at 12:18 AM

    Thank you for your fast reply!

    It's better, but still pretty cut off. This is what it looks like on my end now:

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    JotForm Support

    Answered by NeilVicente on July 04, 2014 at 12:34 AM

    There seems to be a bug caused by your site's structure.

    The embedded form should look like this: http://form.jotform.us/form/40596091879166

    I will conduct further tests and get back to you with my results.

    Thank you for your patience.

  • Profile Image

    Answered by getedgeucated on July 04, 2014 at 12:56 AM

    Strange, right? I changed a couple more things but it's still not working.

    Thank you again for your help!
    Matt