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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have two forms. but only receive notifications from one of them

    Asked by ErikHewitt on July 05, 2014 at 07:24 PM

    Hello

     

    I have two forms, but only recieve notifications from one of them. 

    I receive messages from the Hewitts phone form, but not from the message contact form..

    I do not recieve test messages from message contact form, but when I log in here I can forward myself a message from here

     

    Page URL:
    www.hewittshomeimprovements.com

    two forms contact form message hello
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    JotForm Support

    Answered by EltonCris on July 05, 2014 at 09:45 PM

    Hi,

    Please check and review it again.

    I sent a test submission to your contact form "Hewitt web form" and the server log shows successful delivery of notification.

    Current Server: /var/log/jotform/email.workers.log:[05/Jul/2014:19:16:13 -0400] AmazonSES :: Sent email to information@hewittshomeimprovements.com - MessageID:0000014708d045c6-be37e704-e363-4bb6-802e-b0b1210c9dc7-000000/5b1f4c80-049a-11e4-9d5b-cb3b741f05aa

    If you still didn't receive anything, please whitelist JotMail IPs and domains to your email provider side. This might help resolve the problem. Whitelisting-JotMails-IP-Addresses

    Feel free to contact us again should you have further questions.

    Regards!