-
IDOEWebmasterAsked on July 7, 2014 at 11:16 AM
Greetings,
Love your service and have deployed it throughout the Indiana Department of Education website. I seem to be having some issues with users selecting 'Other' on multiple choice questions and then having them fill-in the blank for other. Does not appear to be working this morning. Feel free to reference this form:
http://form.jotformpro.com/form/41766666461969
See question #3.
Click the radio button for Other and try to fill-in the blank.
Many thanks for your help with this and have a great Monday!
Don Gilroy
-
David JotForm SupportReplied on July 7, 2014 at 1:17 PM
Hi,
I checked your form and it does indeed appear to not be working correctly. Occasionally when we update our software, some aspects of our forms may stop working. When I cloned your form, everything appeared to be working correctly:
My recommendation would be to try cloning your form and see if the new one works. That would load an updated version. If that does not work, please let us know and we will be happy to look into your issue further.
Thank you for using Jotform!
-
IDOEWebmasterReplied on July 7, 2014 at 3:23 PM
David,
Cloned the form by clicking Create Form button on form list then selecting Import Form > Clone Existing. Selected the form and everything is now working.
Thanks a ton!!!
Don -
David JotForm SupportReplied on July 7, 2014 at 4:39 PM
Hi,
Glad we could help. Let us know if there is anything else we can assist you with and we will be happy to do so.
Thank you for using Jotform!