JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your form and the widget appears fine on the page:
Though I do not see the sad face, I am however unable to get the recording to save. I have submitted a bug ticket to see if we can resolve this. Could you let us know what web browser you are using that show the sad face? Let us know and we will be happy to look into your issue further. We will also update you on our resolution for your issue with the widget when we find out what the problem is.
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