What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    For some reason the dropdown option is not correctly reading Calculation values!

    Asked by wkresearch on July 07, 2014 at 02:29 PM
    Under "Search 2" on my form I was first attempting to use a a dropdown option for users but switched to a check box because for some reason the dropdown option is not correctly reading Calculation values.  I've given values of 2, 4 and 6 to Options 1, 2 and 3 and added a calculation tool to multiply the drop down choice by the manually entered "Search Time" field but the system is putting out some other values.  Using the check box tool with the exact same parameters (see Search 1), the system is calculating the total correctly.
  • Profile Image
    JotForm Support

    Answered by david on July 07, 2014 at 03:53 PM

    Hi,

    I am not sure how the dropdown menus are calculated but changing the values to 1,2,3 instead of 2,4,6, seems to produce the intended calculation:

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!

  • Profile Image

    Answered by jamesforpm on September 08, 2014 at 12:00 PM

    I'm having a similar problem on http://form.jotform.us/form/42504437366152

    I have a drop down with these options

    Option 1 - B

    Option 2 - O

    Option 3 - A

    And these calculation fields

    Banana

    Orange

    Apple

    I then have a text field with a condition of showing the calculation (a-z) field of the drop down. I would expect the following to be shown

    Option 1 - B -> Banana

    Option 2 - O -> Orange

    Option 3 - A -> Apple

    But instead I get:

    Option 1 - B -> Orange

    Option 2 - O -> Apple

    Option 3 - A -> Option 3

    Thanks

  • Profile Image
    JotForm Support

    Answered by david on September 08, 2014 at 12:12 PM

    Hi,

    You actually need a placeholder value before your values.  Since there is technically 4 options including the first blank one, you would need it to look like this:

    0

    Banana

    Orange

    Apple

    If this does not produce the desired result, let us know and we will be happy to assist you further.