Customize approval email request: Approval fields are greyed out

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    ivana.mlada
    Asked on May 11, 2022 at 03:47 PM

    Hello , in Email element settings, when customizing approval request email, the Approval Field dropdown menu does not open at all.

    1652297164_627c0dcc287c4_

    Also can the button "more actions" be removed? does not seem like1652297311_627c0e5fe44f3_


    https://www.jotform.com/workflow/221236328429253/build

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    Lesther
    Answered on May 11, 2022 at 08:55 PM

    Hi Ivana,

    Thank you for reaching out to Jotform Support. I was able to replicate the issue and I will be raising this to our developers for further review. We can't provide ETA at the moment but rest assured they will do their best to come up with a fix as soon as possible.

    1652316746_627c5a4aa0303_

    Regards,

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    Lesther
    Answered on May 12, 2022 at 11:32 AM

    Hi Ivana,

    We had clarification from our developers. The Approval field is only for Approval comments. The Enable Comment feature should be turned ON in order for the Approval field to work.

    1652369133_627d26edd6994_

    I've cloned your form and it shows that the Enable Comment is turned ON. The Approval Fields is working as well. I assume you have this working on your end as well.

    1652369398_627d27f6a31f1_

    As for the More Actions, you can click on it to select and then hit Delete. That will remove it from the form. Make sure to click on the Save button to save the changes.

    Let us know if there’s anything else we can help you with.

    Regards,

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    ivana.mlada
    Answered on May 12, 2022 at 11:57 AM

    Thank you, that helped to clarify.

    For the last part: I am doing it as show in the video and as you described to delete the more action button, then save it but it is still showing if I go back and check.

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    Rose
    Answered on May 12, 2022 at 01:36 PM

    Hi ivana.mlada,

    I am currently working on your concern and need more time. I will get back to you shortly. Thank you.

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    Rose
    Answered on May 12, 2022 at 01:40 PM

    Hi ivana.mlada,

    The 'More Actions' button still appearing even though it has already been removed from the email's body is a bug that is currently being investigated by our backend team.

    I've found a workaround to hide it by editing the email's source code and setting the element's display settings to "none". Please see the screenshot of the edited source code:

    1652376608_627d4420c4062_

    Here's how you can open the source code and edit it:

    1652376778_627d44cac88b4_

    Here's the screenshot of the result:

    1652377175_627d4657e13f5_

    This may be a tedious task for you so you can instead clone my form using its URL. Here's the URL: https://form.jotform.com/221315235865959

    Please give it a try and let us know if you need any help.

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    ivana.mlada
    Answered on May 13, 2022 at 10:52 AM

    Perfect, Rose! Thank you that was very helpful