What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I preselect and prepopulate the other textbox of checkboxes?

    Asked by IMMT on July 07, 2014 at 11:48 PM

    I have successfully been following the article http://www.jotform.com/help/71-Prepopulating-fields-to-your-JotForm-via-URL-parameters and tried the prepopulate tool on http://prepopulate.jotform.io/, I can get text fields prepopulated and select existing checkboxes fine.

    However the "other" option does not seem to carry through URL parameters at all. Even generating these through the prepopulate tool and copying the exact parameters and applying them to my form does nothing.

    checkbox and JotForm checkboxes www select prepopulate other
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    JotForm Support

    Answered by ashwin_d on July 08, 2014 at 05:37 AM

    Hello IMMT,

    It seems you are right.

    The "Other" option of the check boxes does not get pre-populated. I did try to populate it but I am unable to do so.

    I am reporting this to our back end team. We will get back to you if there are any option available to pre-populate the other box of the check boxes.

    Thank you!

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    Answered by IMMT on July 08, 2014 at 08:56 PM

    Thanks for the prompt response and adding support for selecting the 'Other' checkbox so quickly! 

    Is it possible to add the text within the 'other' field while selecting the field? It remains checked but greyed out and not taking values, as far as I can tell.

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    JotForm Support

    Answered by ashwin_d on July 08, 2014 at 10:18 PM

    Hello IMMT,

    Yes upon checking I am able to replicate the issue. The "other" check box/radio gets selected / checked but it is greyed out. 

    I am updating the ticket status and sending a note to the assigned developer. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by IMMT on July 17, 2014 at 09:27 PM

    Thanks so much Nicholas, works great!

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    JotForm Support

    Answered by ashwin_d on July 18, 2014 at 04:08 AM

    Hello IMMT,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!