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  • Profile Image

    Canot access or edit my form. Web designer that created it is gone...

    Asked by Scott Morris on August 24, 2011 at 04:53 AM

    This form was placed on my page by a web designer that used your service about a year ago (not quite)

    https://www.jotform.com/jsform/3032039452

    We need access to this form please. It is hosted on our page at the following URL:

    http://www.pricelessmomentsmktg.com/send_payment.php and needs to be edited right away.

    Please contact me at the address above. I am the owner of this site.

    Scott Morris

    President/CEO

    Pricleless Moments Marketing LLC

    407-557-8574  ext 1

    Page URL:
    http://www.pricelessmomentsmktg.com/send_payment.php

  • Profile Image

    Answered by brx250 on August 24, 2011 at 05:34 AM

    Hi Scott Morris,

    Thank you for using JotForm.

     

    Unfortunately, for security reasons, we cannot grant you access to the form. The best thing you can do is to create an account with JotForm, clone the form by obtaining its URL, copy the cloned form's code and replace the embedded code from your site. For the detailed instruction on how to clone a form with its URL, you can visit this page http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    But if you really need to access the form, I would suggest you to contact your previous web designer and ask to surrender its JotForm log-in information.

    If you have any other problems, please feel free to contact us again. 

    _____________________________________________ 

    Albert  JotForm Support