What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i was paid yesterday but account still not update

    Asked by cdr81x on July 08, 2014 at 04:49 AM

    i was paid yesterday but account still not update

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    JotForm Support

    Answered by Welvin on July 08, 2014 at 09:23 AM


    I've fixed your subscription to our end. The referrer section which should be your username is missing. This will usually happen when you process the payment while not logged into your account.