What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    form Separator Widget not visible in IE8

    Asked by cramerf on July 08, 2014 at 05:16 PM

    How come you can see the form separator in firefox, but not in IE8 or 9?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on July 08, 2014 at 07:11 PM


    I was only able to see the problem on IE8 browser.

    But that is really an obsolete browser and is not recommended for use anymore.

    It was fine on Firefox and IE9 browser

    Do you still have users that uses IE8 browser?

    Perhaps you can suggest for them to use an updated browser to make the issue go away.

    Hope this help. Inform us if there are still issue.





  • Profile Image

    Answered by cramerf on July 09, 2014 at 10:39 AM

    I tried it on an IE9 browser Version 9.08112.16421

    updated 9.0.28 (KB 2957689)

    and it did NOT show the lines.

    Could it be that IT has disabled something on the server?

  • Profile Image
    JotForm Support

    Answered by david on July 09, 2014 at 12:33 PM


    Unfortunately IE is notoriously buggy, we recommend our users use Safari or Google Chrome for the highest level of compatibility.  I was also able to view the form entirely in IE9 however.  If it shows up in one browser and not another on your computer, I do not believe anything has been disabled, it sounds very much like browser incompatibility.  If IE is a requirement, let us know and we can see if we can find an older version to do some more testing.

    Thank you for using Jotform! 

  • Profile Image

    Answered by cramerf on July 09, 2014 at 12:44 PM

    Since this is a hospital and very HIPPA concerned, we are not allowed other browsers as a lot of the hospital applications are based on IE :(


    If I use <hr>, is there a way to make color lines? 


    Thank you.

  • Profile Image
    JotForm Support

    Answered by david on July 09, 2014 at 02:14 PM


    You could try embedding your form to the page using the iFrame embed method:


    This tends to cut down greatly of formatting issues between browsers.  In reference to your second question, I am not sure which part of your form you are trying to color.  Is it the lines that are already yellow in your form that separate each field? Let us know and we will be happy to help.

    Thank you for using Jotform!

  • Profile Image

    Answered by cettox on July 10, 2014 at 03:46 AM

    Hi cramerf, This bug is now fixed. Can you test it again?


    Thank You!

  • Profile Image

    Answered by cramerf on July 10, 2014 at 09:15 AM

    Yes it is fixed!  Thank you.