Why am I out of data?

  • Profile Image
    cinekid
    Asked on July 09, 2014 at 05:10 AM

    Dear sir or madam,

    I received several e-mails from people that tried to fill out one of our forms but they reveiced an error: this form has exceeded its quota. I looked it up and noticed we were almost out of data. Therefore I removed around 29 forms with around 490 submissions in order to create more data space. However I am still getting the error-message when trying to open the form.
    How is this possible?

     

    Kind regards,
    Charlotte

     

  • Profile Image
    jedcadorna
    Answered on July 09, 2014 at 09:42 AM

    We apologize for this inconvenience.

    Your account has exceeded its upload limit. For FREE account it is only allowed to have 100mb of upload space and 100 submissions every month. Take note that deleting submissions does not reduce the submission count in your account but removing the uploaded filed does reduce the counts in your total uploads.

    You need to delete some more uploaded data to free some space. You are currently using 209.53MB of upload space. I have activated your account so that you can reduce the uploaded filed in your forms.