What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not receiving email notificationsAsked by Tubing on July 09, 2014 at 09:18 AM
Hi,I am still not recieveing the submission forms even after amending this.If you take a look at the forms for the above website - none of them seem to be working still?Many thanks for your timeRosie
I made two test submissions in the Climb and Abseil form, in the standalone and in the embed versions.
I was able to successfully submit the form (I didn't complete the payment).
Our mail log shows the email notifications were sent:Current Server: /var/log/jotform/email.workers.log:[09/Jul/2014:11:34:20 -0400] AmazonSES :: Sent email to info@l**ngoll**out**ors.co.uk - MessageID:000001471bc2db36-48cfb98d-da54-4733-935e-46a633ba9770-000000/7f0c3e45-077e-11e4-8789-3b096e48ab1c
Can you confirm me if you received it? Can you please provide more details on the forms that don't send you emails, and examples of submissions you didn't receive via email, so we can investigate further this situation?
Let us know please if further support is needed