Not receiving email notifications

  • Profile Image
    Tubing
    Asked on July 09, 2014 at 09:18 AM

    Hi, 

     
    I am still not recieveing the submission forms even after amending this. 
     
     
    If you take a look at the forms for the above website - none of them seem to be working still? 
     
    Many thanks for your time
     
    Rosie 
  • Profile Image
    Carina
    Answered on July 09, 2014 at 11:39 AM

    Hello Rosie

    I made two test submissions in the Climb and Abseil form, in the standalone and in the embed versions.

    I was able to successfully submit the form (I didn't complete the payment).

    Our mail log shows the email notifications were sent:

    Current Server: /var/log/jotform/email.workers.log:[09/Jul/2014:11:34:20 -0400] AmazonSES :: Sent email to info@l**ngoll**out**ors.co.uk - MessageID:000001471bc2db36-48cfb98d-da54-4733-935e-46a633ba9770-000000/7f0c3e45-077e-11e4-8789-3b096e48ab1c

    Can you confirm me if you received it? Can you please provide more details on the forms that don't send you emails, and examples of submissions you didn't receive via email, so we can investigate further this situation?
    Let us know please if further support is needed

    Thank you