- vicsanaAsked on August 24, 2011 at 12:23 PM
I have a form where you are required to upload a few files, extensions allowed are pdf, docs, doc, txt etc - all for written documents. When i tested out the form , the files are uploaded with no problem but when i open my submission email and click on a uploaded pdf file i get a blank page. If i click on a uploaded txt file it opens fine and if i click on a uploaded doc file it downloads and displays correctly. So my only issue is with pdf uploads. Any suggestions on what to do?
- JotForm FounderaytekinAnswered on August 25, 2011 at 03:51 AM
Can you check this problem again? I checked it and the PDF file I uploaded on "Attach a current resume" worked fine. I was able to see it on the submissions page.
We released a new version of our deployment system yesterday morning. That might have caused a temporary problem.
- vicsanaAnswered on September 07, 2011 at 03:05 PM
problem still persists, pdfs show a blank page , please help!
- JotForm SupportNeilVicenteAnswered on September 07, 2011 at 07:06 PM
All pdf files uploaded on your form "CCEW Intern Application" are displayed properly on my end. Do you have Adobe Acrobat Reader installed in your computer? It is a software that is required to open pdf files. Please download and install if you don't have it yet.