What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Looks like the site is down

    Asked by Michael Phillips on July 09, 2014 at 04:12 PM

    Home page won't load. How long till it's back up? Thank you!

  • Profile Image
    JotForm Support

    Answered by Mike_T on July 09, 2014 at 04:48 PM

    Thank you for contacting us.

    The service should not be down. It looks like that some website content was not loaded properly in your browser.

    Could you please try to refresh the page bypassing your Firefox browser cache? 

    Press and hold Shift and left-click the Reload button.
    Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux).

    Please give it a try and let us know if you need any further assistance.

  • Profile Image

    Answered by meanmouse on July 09, 2014 at 08:44 PM

    Thanks! I think it must have been an issue with my computer at work. Problem kept recurring, not only in Firefox, but also in Chrome. Site loaded just fine on my computer at home.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 10, 2014 at 12:14 AM

    Hello meanmouse,

    It is definitely related to your browser issue.

    Please try to clear your browser cache and see if that solves your problem. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!