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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    we are not getting the submitted form

    Asked by astrologerpromod on July 09, 2014 at 10:00 PM

    the submitted forms are not seen in inbox or e mail. pl help

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    JotForm Support

    Answered by ashwin_d on July 10, 2014 at 01:05 AM

    Hello astrologerpromod,

    Upon checking your form's notification email alert, I found that you have not selected "Sender Email" yet. That could be the reason why you are not receiving your submission emails. Please check the screenshot below:

    Please be noted that if you do not provide sender name, the receiving email server will most likely reject the emails or simply ignore it.

    I would suggest you to select a sender name in your notification email alert and then test your form again. You may also like to check your spam folder as well.

    Do get back to us if the issue persists.

    Thank you!