What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    we are not getting the submitted form

    Asked by astrologerpromod on July 09, 2014 at 10:00 PM

    the submitted forms are not seen in inbox or e mail. pl help

    inbox
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 10, 2014 at 01:05 AM

    Hello astrologerpromod,

    Upon checking your form's notification email alert, I found that you have not selected "Sender Email" yet. That could be the reason why you are not receiving your submission emails. Please check the screenshot below:

    Please be noted that if you do not provide sender name, the receiving email server will most likely reject the emails or simply ignore it.

    I would suggest you to select a sender name in your notification email alert and then test your form again. You may also like to check your spam folder as well.

    Do get back to us if the issue persists.

    Thank you!