What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my https connection to jot form is malfuntioning as are my forms

    Asked by amgine5 on August 24, 2011 at 03:31 PM

    is that a problem on your end at the moment? https://www.jotforms.com won't load.........secure forms on site won't load either.

    Screenshot
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    Answered by allanftd on August 25, 2011 at 03:04 AM

    Hi amgine5,

    Thank you for notifying us about this and our apologies for the inconvenience. I was able to replicate this issue in the My Forms page and as such, have escalated it to our Tier 2 Support for further action. Whie we work on restoring the secure access, please use the regular access for now by using the http:// when inside your JotForm.com account to manage or edit your forms. We'll notify you through the support forum or our website once this is fixed.

    Your individual forms should not be affected and will remain in perfect working condition even if its configured to use https:// secure http access. This includes embedded forms in live websites.

    Thank you for your patience and have a great day!

    JOTFORM SUPPORT

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    JotForm Founder

    Answered by aytekin on August 25, 2011 at 03:20 AM

    Fixed now. Thanks  for letting us know about this problem.

    As a part of the change we made on our deployment system we changed the location of some of the CDN served files. This has caused the problem.

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    Answered by amgine5 on September 16, 2011 at 04:45 PM
    Just wanted to make you aware there is a problem on the https site, the forms aren’t scripting to my site and I got this message when I tried to go to https site.



    Thanks,



    Chris

    ACS



    cid:image001.png@01CC7461.21DC09A0



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    Answered by amgine5 on September 16, 2011 at 10:22 PM
    Just wanted to make you aware there is a problem on the https site, the forms aren’t scripting to my site and I got this message when I tried to go to https site. The certificate is owned by ssl23.cloudflare.com and is causing a certificate problem.



    Thanks,



    Chris

    ACS



    cid:image001.png@01CC7461.21DC09A0



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    JotForm Support

    Answered by mliz on September 17, 2011 at 02:16 AM

    Hi Chris,

    Due to a ddos attack we had to change the IP address of our
    dns servers.  We are aware of this issue and our system administrators
    are working round the clock to have this fixed.

    You may visit our twitter page for updates.

    Sorry for the inconvenience this may have caused.

    Regards,
    Mliz

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    Answered by misschief on September 29, 2011 at 09:49 PM

    hi I've added jotform to my facebook fan page and its not loading on secure connection (https) Is there something I have to do or are you fixing still fixing this problem?

     

    Thanks

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    JotForm Support

    Answered by mliz on September 30, 2011 at 03:36 AM

    Hi misschief,

    This has already been fixed,  we would be happy to help you with the issue can you send us the facebook url where we could find and test the form?

    We'll await for your response.

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    Answered by misschief on September 30, 2011 at 06:06 AM

    Hi mliz,

    this is the facebook url where you could find the form, under the 'Order Form' tab:

    https://www.facebook.com/pages/MissChief/283126845031424

    Thanks

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    JotForm Support

    Answered by liyam on September 30, 2011 at 07:47 AM

    Hello misschief,

    May we know the URL that you used to embed the form on your facebook page?

    Thanks,

    Liyam

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    Answered by misschief on September 30, 2011 at 08:44 AM

    Hi, 

    This is the app I applied the form at:

    https://www.facebook.com/apps/application.php?id=265707173461616&from=283126845031424

    This is the form I put on the Page Tab and Secure Tab URL:

    http://form.jotform.com/form/12693247932

    Thanks

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    JotForm Support

    Answered by liyam on September 30, 2011 at 09:08 AM

    Hello misschief,

    I see now the issue of your form.

    If you are using the HTTPS link for your facebook page, the embedded URL of your form should be using HTTPS (SSL) as well.  So you should be using https://www.jotform.com/form/12693247932.

    If you may check, you can view your form properly if you use regular HTTP protocol:

    http://www.facebook.com/pages/MissChief/283126845031424

    But it won't be viewable on this link:

    https://www.facebook.com/pages/MissChief/283126845031424

    Unfortunately, only 10 SSL submissions are allowed for free users.  Once you reach your 10th submission for the month, your form will be scheduled for temporary suspension.  It will only be lifted starting the 1st day of the next month.  You can simply share the URL of your facebook page that does not use SSL for your form users to be able to view your form.

    If you have other questions or concerns, please do let us know.

    Thanks,

    liyam

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    Answered by misschief on September 30, 2011 at 09:16 AM

    If I use the form with SSL will it also be viewable with users who dont use https link? or the SSL is only viewable with those using https?

    Thanks

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    JotForm Support

    Answered by liyam on September 30, 2011 at 09:22 AM

    If you use SSL in your form and you share your facebook page using a non-secure URL (HTTP), the page will still be viewable.

    Warm regards,

    Liyam