Moving forms to different folders (a shared folder)

I've tried cloning forms- but I lose some of my formatting and conditionals. When I try to move the form into a shared folder I get a message that it is "working" but nothing happens.

I had a customer service rep clear my cache and I cleared my cache on Chrome- with no change or progress.

What is the best way to do this? How should I proceed?

Hi,

I am not quite sure what you are trying to do.  I am able to move forms from one folder to another but it seems you are trying to move a form from one user to another.  Is this correct?  If this is the case we can do that for you.  There may also be a conflict with access levels in the account if you are a sub-user.  Please let us know a bit more detail about your issue and we will be happy to look into it further.

Thank you for using Jotform!