Moving forms to different folders (a shared folder)

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    Asked on July 10, 2014 at 02:46 PM

    I've tried cloning forms- but I lose some of my formatting and conditionals. When I try to move the form into a shared folder I get a message that it is "working" but nothing happens.


    I had a customer service rep clear my cache and I cleared my cache on Chrome- with no change or progress.


    What is the best way to do this? How should I proceed?

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    Answered on July 10, 2014 at 03:06 PM


    I am not quite sure what you are trying to do.  I am able to move forms from one folder to another but it seems you are trying to move a form from one user to another.  Is this correct?  If this is the case we can do that for you.  There may also be a conflict with access levels in the account if you are a sub-user.  Please let us know a bit more detail about your issue and we will be happy to look into it further.

    Thank you for using Jotform!