What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Product is unresponsive - most commands and menus don't work - need help asap.

    Asked by GregWells on July 10, 2014 at 04:49 PM

    Just purchase a plan, watched a quick how-to video and tried to create a blank form. The menu options don't respond, can't drag a field on to the workspace, nothing. Need help right away, please. 


    Greg Wells


    Page URL:

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    JotForm Support

    Answered by EltonCris on July 10, 2014 at 05:02 PM

    Hi Greg,

    Thanks for using Jotform.

    Sorry but I am unable to reproduce the problem you have encountered and most of us in the support team doesn't have issues with the form builder. Perhaps it was your browser that is preventing from running javascripts. Would you mind clearing your browser's cache and see if it helps?

    Please make sure your browser's javascript is enabled. http://www.enable-javascript.com/. This is required is order for the webpages that relies on javascript to run smoothly on the browser.

    We'll await your updates. Thanks!

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    Answered by GregWells on July 11, 2014 at 09:40 AM

    Thanks! The problem was on my end. 

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    JotForm Support

    Answered by EltonCris on July 11, 2014 at 10:03 AM

    Thanks and glad to hear this is now resolved.

    Cheers! :)