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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF's via submission link or Google Drive won't open (file damaged?)

    Asked by insul8r on July 10, 2014 at 07:58 PM

    Since today 11/7/2014 all our submissions that come via email with submission link

    or save to google drive are getting this message.


    I really hope you can assist soon as this is 3rd day in a row with problems with jotform

    configurable list etc.



    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on July 11, 2014 at 12:29 AM

    We are very sorry hearing about the inconveniences you are having with our service.

    I was able to reproduce this issue and I am forwarding this to our 2nd level.

    You should get an update on this thread ASAP. 


    Kind regards.



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    Answered by alp_deniz on July 16, 2014 at 05:17 AM

    This problem seems to be fixed. Could you please confirm? 

    Thank you

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    Answered by insul8r on July 16, 2014 at 08:28 PM

    Yes appears fixed now