get money from account thats not anymore?

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    Asked on July 11, 2014 at 12:55 PM

    Hello from holland,


    why you stil get money from my account? I also send a mail before and no answer. Please send it all back to my account. i will inform paypal about this.


    Let me know,



  • Profile Image
    Answered on July 11, 2014 at 01:41 PM


    You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    I cannot process Paypal based refunds but I have added your information to the queue.  It usually takes about 2 weeks for the refunds to process.