What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    get money from account thats not anymore?

    Asked by sjak on July 11, 2014 at 12:55 PM

    Hello from holland,


    why you stil get money from my account? I also send a mail before and no answer. Please send it all back to my account. i will inform paypal about this.


    Let me know,



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    JotForm Support

    Answered by david on July 11, 2014 at 01:41 PM


    You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    I cannot process Paypal based refunds but I have added your information to the queue.  It usually takes about 2 weeks for the refunds to process.