Hi, my I just tried to login to my account and I got the error message "Login Failed - Suspended" I think that its because my free trail has expired.

Hello Jacob,

Thank you for reaching out to Jotform Support.

Upon checking, your account got suspended due to some of the fields that are collecting sensitive data. Let me reach out to the relevant team, and I will circle back with you on this thread as soon as I have an update.

Thank you for your patience.

I did some research and the reason that I was suspended was that I asked users for an upload of my ID. I understand that this isn't allowed. Can you please reinstate my account and I will immediately remove the filed.

Hello Jacob,

Thanks for getting back to us. We have now reinstated your account. You can now login back to your account and continue work with your form. Please refrain from making fields that will violates our Terms of Use to avoid account suspension.

Let us know if you have any other questions.

Thank you for that.

I removed all fields that I thought were in violation of the Terms of Use. Can you please confirm that this is the case for me? Please note, that I created a comprehensive indemnity form to allow me to collect their personal information. Please let me know if everything else is in order?

Thanks.

Hello Jacob,

I've checked your forms and it seems that everything is fine. We thank you for your understanding.

Let us know if there’s anything else we can help you with.