What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I switch my email on my account if I have lost that account or it no longer exists?

    Asked by Anari Houston  on July 15, 2014 at 12:39 AM

    so I asked a question on what email I have associated my account with and realized I entered an non existing email account tarot_through_time@hotmail.com this is my old account that has been deleted and I need my Password reset to be sent to my proper email account tarot_through_time@outlook.com my forms are really important to my event Okanagan Pagan Pride and the username is okanaganpaganpride and so can this be fixed?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 15, 2014 at 04:59 AM

    Hello Anari,

    For security reasons, can you please let us know which email address is being used to receive submission emails?

    Also let us know the web page URL where you have embedded your form and we would like to take a look. 

    I have also sent an email on the email address "tarot_through_time@hotmail.com" for security reasons. I have not received any bounce report and that means the email address is not deleted. You may like to try to sign in to your hotmail account reset the password.

    Thank you!