- profileschoolAsked on July 15, 2014 at 07:00 AM
I received an email with the message: Your account has been upgraded to JotForm Premium Monthly¬†
Order Options: JotForm Premium Monthly [INT140715-6957-85482]¬†
But I do see that I still have my account free.¬†
My login - firstname.lastname@example.org¬†
When account will upgrade?
- JotForm SupportWelvinAnswered on July 15, 2014 at 08:53 AM
Based on our records, your account is already upgraded to our Premium Monthly Plan. Please¬†refresh your browser or re-login to your account.
- JotForm SupportWelvinAnswered on July 15, 2014 at 08:56 AM
I just found out that you've made two payments. Your first payment was made to an unknown account. This will usually happen when processing a payment while NOT logged into the account. Your subscription is active based on the second payment you've made. I have refunded the first payment. Expect the refund returned to your account within 4-10 business days.