What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrade my Account

    Asked by profileschool on July 15, 2014 at 07:00 AM

    I received an email with the message: Your account has been upgraded to JotForm Premium Monthly 

    Order Options: JotForm Premium Monthly [INT140715-6957-85482] 

    But I do see that I still have my account free. 

    My login - broy@profileschool.ru 

    When account will upgrade?

    my account JotForm message upgraded
  • Profile Image
    JotForm Support

    Answered by Welvin on July 15, 2014 at 08:53 AM

    Hi,

    Based on our records, your account is already upgraded to our Premium Monthly Plan. Please refresh your browser or re-login to your account.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on July 15, 2014 at 08:56 AM

    I just found out that you've made two payments. Your first payment was made to an unknown account. This will usually happen when processing a payment while NOT logged into the account. Your subscription is active based on the second payment you've made. I have refunded the first payment. Expect the refund returned to your account within 4-10 business days.

    Thanks