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Upgrade my AccountAsked by profileschool on July 15, 2014 at 07:00 AM
I received an email with the message: Your account has been upgraded to JotForm Premium Monthly
Order Options: JotForm Premium Monthly [INT140715-6957-85482]
But I do see that I still have my account free.
My login - email@example.com
When account will upgrade?
Based on our records, your account is already upgraded to our Premium Monthly Plan. Please refresh your browser or re-login to your account.
I just found out that you've made two payments. Your first payment was made to an unknown account. This will usually happen when processing a payment while NOT logged into the account. Your subscription is active based on the second payment you've made. I have refunded the first payment. Expect the refund returned to your account within 4-10 business days.