What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't I receive submissions via email?

    Asked by nataliejennings on July 15, 2014 at 02:06 PM

    I've tried trouble shooting with your FAQ info, but I still don't receive my forms via email after clients fill them out. Perhaps it's a Bluehost problem?

    It's not in my spam, either.


    Thank you!,


    Page URL:

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    JotForm Support

    Answered by david on July 15, 2014 at 03:40 PM


    I checked to make sure you email address "info@nataliechampajennings.com" was not on our bounce list and it is not:

    I checked your email alerts and the seem to be setup correctly.  I entered your information again just to make sure and sent a test email that you should have received.  I also cleared your forms cache which may have been causing conflicts due to form updates.  Let us know if you still do not receive your alerts as our system appears to be sending the emails now and was not before:

    Thank you for using Jotform!