What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can't detect account

    Asked by Teresa on July 15, 2014 at 02:11 PM

    Hello, system is showing no account associated with email:



    please help?




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    JotForm Support

    Answered by david on July 15, 2014 at 03:46 PM


    I do not show an account currently associated with the email address "tpatteuw@yahoo.com".  I do however show the account "foreverprints" associated with your current email address "info@myforeverprints.com".  If this was not the account you were looking for, please let us know a bit more information and we may be able to assist you further.  Anything from a form ID#, the URL of a webpage that has your form embedded, anything that made give us an idea of where to look.

    Thank you for using Jotform!