What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I clear up upload space?

    Asked by elpaso411 on July 15, 2014 at 04:05 PM

    I am currently over quota in my upload space. How do I clear that up to reactivate my account? Also, is the upload space the files(images) that I uploaded, or files that my clients submitted on the form? Please clarify. Thank you.

    my account
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    JotForm Support Manager

    Answered by Jeanette on July 15, 2014 at 05:50 PM

    The upload space in your account is affected by the files that were submitted through your form, not the files you use for your images.

    To free space up, simply delete the submissions which contains the link to the files. Make sure you download your submission data first or that you have integrated the form with a 3rd party service such as Google Drive, Google Spreadsheet or Dropbox.

    To do this, find and Click "Integrations" button

     

    Click "Document Sharing" tab and Choose  any of those.