What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    pending submission

    Asked by smichael on July 15, 2014 at 10:01 PM

    I have a customer that have made a payment but your system is showing it as a pending transaction. what do I do? it said I can manually complete but what about the money?



    Schowanda Michael

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    JotForm Support

    Answered by ashwin_d on July 16, 2014 at 01:19 AM

    Hello smichael,

    Upon checking your form, I found that you have added a PayPal question in your form.

    It seems you have I pending payment. Have you already checked your PayPal account to see if the transaction was successful and you have received the payment in your account.?

    If you have not received the payment in your PayPal account, that means the user did submit the form but did not settle the payment when redirected to PayPal page.

    If you have received the payment in your paypal account and then the form still shows the the submission as pending payment that means the IPN setting is not enabled in your paypal account. To solve this problem you should actually enable the IPN in PayPal. The following guide should help you:  http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!