What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting the email notifications

    Asked by drizign on July 16, 2014 at 01:24 AM

    I have told you that I am not getting the email notifications from our form - the email address they are meant to go to is    contactus@drizign.com      your bounce notification and the email is not right (contactus@aquas.com.au)

    Page URL:
    http://drizign.com/contact-us.html

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    JotForm Support

    Answered by EltonCris on July 16, 2014 at 06:41 AM

    Hi,

    Our apologies.

    We have issues with email alerts recently but it was already fixed. Can you please confirm if you're already receiving form responses? If not, please get back to us so we can assist you further.

    I have also sent a test submission with your form, kindly check and confirm.

    Thanks!

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    Answered by drizign on July 16, 2014 at 07:54 PM

    Hi Support

    We are getting the notifications through jotform site only - we still are not being emailed to the contactus@drizign.com   email address....    this address is where the notifications have to be sent everytime a form is submitted. This has been going on for three days now - please help

     

    Craig

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    JotForm Support

    Answered by EltonCris on July 17, 2014 at 02:46 AM

    Hi Craig,

    I went ahead and change your form notification's sender's email to noreply@jotform.com. I have sent another test submission. Would you mind checking it again? The server log indicates a successful delivery of the notification.

    /var/log/jotform/amazonSES.log:[17/Jul/2014:02:41:52 -0400] AmazonSES Sent email to contactus@drizign.com - MessageID:00000147430e3d01-e1a339c7-51ae-48b4-8fbc-9a4be1af8956-000000 - RequestId:6fae898d-0d7d-11e4-b989-5fce78c2b911

    If the problem is still occurring, let us know.

    Thanks!

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    Answered by blwcleaning on July 21, 2014 at 11:03 AM

    I am also having the same issue. Not getting any notifications sent to my email account, nordhb@gmail.com.  I also have the sender set as noreply@jotform.com.  Please help!

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    JotForm Support

    Answered by ashwin_d on July 21, 2014 at 12:15 PM

    Hello  blwcleaning,

    I did check your form's notification email alert and did not find any issue with that. It should send submission emails normally.

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? I did check our email logs and found that the email was sent successfully. Please check the log below:

    [2014-07-21 12:12:55] Submission #281768375898504690 SENT to nordhb@gmail.com from noreply@jotform.com via AMAZONSES

    Do check and get back to us if you have not received the email. You may also like to check your spam folder as well.

    We will wait for your response.

    Thank you!

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    Answered by blwcleaning on July 21, 2014 at 12:52 PM

    Thank you Ashwin, clearing the form cache must have resolved it.  I do see your test, and I have retested all forms on my site.  All seems to be working again.  Thanks for the quick response!

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    JotForm Support

    Answered by ashwin_d on July 21, 2014 at 01:04 PM

    Hello blwcleaning,

    You are welcome.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!