- drizignAsked on July 16, 2014 at 01:24 AM
- JotForm SupportEltonCrisAnswered on July 16, 2014 at 06:41 AM
We have issues with email alerts recently but it was already fixed. Can you please confirm if you're already receiving form responses? If not, please get back to us so we can assist you further.
I have also sent a test submission with your form, kindly check and confirm.
- drizignAnswered on July 16, 2014 at 07:54 PM
We are getting the notifications through jotform site only - we still are not being emailed to the firstname.lastname@example.org email address.... this address is where the notifications have to be sent everytime a form is submitted. This has been going on for three days now - please help
- JotForm SupportEltonCrisAnswered on July 17, 2014 at 02:46 AM
I went ahead and change your form notification's sender's email to email@example.com. I have sent another test submission. Would you mind checking it again? The server log indicates a successful delivery of the notification./var/log/jotform/amazonSES.log:[17/Jul/2014:02:41:52 -0400] AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000147430e3d01-e1a339c7-51ae-48b4-8fbc-9a4be1af8956-000000 - RequestId:6fae898d-0d7d-11e4-b989-5fce78c2b911
If the problem is still occurring, let us know.
- JotForm Supportashwin_dAnswered on July 21, 2014 at 12:15 PM
I did check your form's notification email alert and did not find any issue with that. It should send submission emails normally.
I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? I did check our email logs and found that the email was sent successfully. Please check the log below:[2014-07-21 12:12:55] Submission #281768375898504690 SENT to email@example.com from firstname.lastname@example.org via AMAZONSES
Do check and get back to us if you have not received the email. You may also like to check your spam folder as well.
We will wait for your response.
- blwcleaningAnswered on July 21, 2014 at 12:52 PM
Thank you Ashwin, clearing the form cache must have resolved it. I do see your test, and I have retested all forms on my site. All seems to be working again. Thanks for the quick response!
- JotForm Supportashwin_dAnswered on July 21, 2014 at 01:04 PM
You are welcome.
I am glad to know that your issue is resolved.
Do get back to us if you have any questions.