Why are not all the terms and conditions showing in the submitted forms? They show in edit and preview, but not the submitted copies.

  • dbuck1113
    Asked on July 16, 2014 at 6:02 AM
    Page URL: http://beyondtheboxphotography.com/session-agreement-form/
  • Ashwin JotForm Support
    Replied on July 16, 2014 at 9:15 AM

    Hello dbuck1113,

    I am not sure if I have understood your question correctly.

    Do you mean to say that the "AGREEMENT TERMS & CONDITION" you have added in your form does not gets added to the submission emails you received.

    Please be noted that by default the content of "Text" fields will not be added in your email template. If you need to display the terms & condition in submission emails, you will have to add the content manually in the submission email template.

    I did check your form and found that you have already added the content in your email template but it does not match with the content which is available in your form. Please check the screenshot below:  

    Why are not all the terms and conditions showing in the submitted forms? They show in edit and preview, but not the submitted copies Screenshot 20

    I would suggest you to edit your email alert and add the updated terms & condition again. That should solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!