my IP address is blocked due to "suspected phishing", no response from JotForm to requests to unblock

  • Profile Image
    Noah 
    Asked on July 16, 2014 at 03:45 PM

    I recently began work on a sample form that included a question about a "secret password" (a placeholder for a question that would ask respondents to input information from a promotional piece to prove that they were customers of a partner organization.) Not long after creating this question, my Jotform browser tab was covered up by a "Hold it right there!" IP ban message.

     

    My guess is that asking for a password triggered Jotform's Bayesian anti-phishing filter. I noted as much in one of my three emails (through the anti-phishing contact form) asking for service restoration. I haven't gotten a reply to any of them, and there is a time-sensitive project being jeopardized by this block. I would imagine that jotform knows exactly how frustrating it is to have your business hurt by a faceless accusation of wrongdoing with no means of contact or remedy, after the Secret Service SNAFU a couple of years ago, and would take care to deal with cases like this quickly, so I'm hopeful that y'all will restore service to our office's IP address soon!

     

    Also, this form is *really* difficult to use (no responsive resizing) on my android phone, using up-to-date Chrome browser.

  • Profile Image
    david
    Answered on July 16, 2014 at 04:58 PM

    Hi,

    I was able to find the email request for you IP address whitelist:

    I also went ahead and activated your old account just in case you'd like to use that also.  The username for that account is "GearBuilders" and your current email is the one associated with it.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!